COMMON COMPETENCIES

TRS311201 Develop and update industry knowledge

TRS311202 Observe workplace hygiene procedures

TRS311203 Perform Computer Operations

TRS311204 Perform workplace and safety practices

TRS311205 Provide effective customer service

CORE COMPETENCIES

TRS5123105 Receive and process reservations

TRS5123106 Operate computerized reservation system

TRS5123107 Provide accommodation reception services

TRS5123108 Conduct night audit

TRS512305   Provide club reception services

TRS5123109 Provide concierge and bell services

TRS5123110 Provide cashiering services